SmartClient's end-to-end solutions allow you to build applications in a way that is radically simpler and produces a significantly better result.
The better your team understands SmartClient, the more effective they will be. With our expertise on tap, reap the benefits of taking the right approach the first time.
Basic guidance via Q&A, or SLA-based support with guaranteed response times
Learn from the experts and gain hands on experience
Architecture & code reviews, guidance and implementation of prototypes or turnkey applications
Have a new, supported feature added instead of building it yourself
Combine services for the most effective project ramp-up
Please Note: All of the services discussed on this page are available for developers using any of the SmartClient and Smart GWT licenses (LGPL included). For brevity, the term SmartClient is used below to represent the entire Isomorphic Software product line. Smart GWT is a fully supported product of Isomorphic Software for which commercial licensing is available.
Supporting an enterprise-class solution like SmartClient means understanding and supporting the complete software stack - from database to browser - as well as understanding the full life cycle of enterprise software.
"Cheat sheet" approaches don't work, and people who understand only part of the picture can give useless or even catastrophically bad advice.
Instead, meaningful developer support means access to the consultants who build SmartClient-based applications every day, and access to the engineers who built SmartClient itself.
This is what we deliver: unlimited access to Isomorphic's expertise and the ability to get your problems solved.
| Standard | Enterprise | Premium | |
|---|---|---|---|
| Note: All support plans are unlimited with a guaranteed maximum response time. | Best for startups and small companies who want to get help and advice from the SmartClient support team. | Best for mid-sized teams who require quicker response time guarantees and on-demand hot fixes. | Best for larger teams in enterprises creating mission critical applications that require a guaranteed quick response and phone support for show-stopper and production issues. |
| Team Size | Small/Solo | Medium | Large |
| Designated Contacts | 1 | 2 | 4 |
| Access to Product Roadmap | Public Only | Review | Feedback |
| Priority Forum Support |  | | |
| Phone Support/Remote Assistance | — | — | Yes, for show-stopper and production issues |
| Maximum Response Time | 3 days | 8-48 hours (severity dependent) | 4-24 hours (severity dependent) |
| On-Demand Hot Fixes | — | | |
| Access to Interim and Beta Builds | Public only | | |
| Price: | Contact Us | Contact Us | Contact Us |
Access our framework developers on-demand: secure a block of hours for dedicated support.
Opting for our hourly plans offers you the flexibility to deploy our support team as needed, though it does not include the promise of unlimited assistance.
Choose from our tiered hour blocks for targeted support:
| Package | Discount | Max Response Times |
|---|---|---|
| 25-hour | None | 3 days |
| 55-hour | 10% | 8-48 hours (severity dependent) |
| 85-hour | 12% | 4-24 hours (severity dependent) |
Contact us today to purchase your Hourly Support plan.
Price is per-attendee
Each team is different, and each one has different skill sets and needs. Rather than give you a cookie cutter training program, we work with you to build the curriculum that's right for you.
Your team learns exactly what it needs to get started building cutting edge applications. Start with the Introduction to SmartClient course, and then add additional one day modules to fill out your knowledge base.
Customize your training even further by having Isomorphic Software engineers create a prototype of your application, and then use the prototype as part of the training materials. There is no better way to learn how SmartClient best practices apply to your project than to see it done by an expert.
This 3-day course provides a thorough introduction to using SmartClient
Complete your training program by adding any of the below modules.
Connecting to WSDL web services in a SOA and using XML Schema as UI metadata.
Adding interactive Analytics and Charting into your applications using the SmartClient Analytics module.
Learn to use SmartClient's simplified skinning and branding capabilities to create a completely custom look and feel for your company.
Contact us to set up your training today. Training sessions can be done on site at your location or via web conference; you decide which works best for your team.
Contact UsIsomorphic has been delivering SmartClient-based HTML5 RIA applications for Fortune 500 companies since 2001. No other company has more experience building complete business applications in the modern HTML5 RIA architecture.
Cut your development time and reduce risk by making SmartClient gurus part of your team. Wherever you are in your development cycle, it pays to bring Isomorphic's expertise on board. Get help with best practices, legacy upgrade planning, optimization, issue resolution, or just add a SmartClient expert as a full-time team member.
Fast track a new project by having Isomorphic build a prototype of part of your application, so you can see how SmartClient best practices apply to your unique requirements. For an even bigger boost, combine this with training and use the completed prototype as supplementary training materials.
Need an application done yesterday? Because our consultants actively participate in the design of SmartClient itself, they know exactly how it's meant to be used. Whether you need to recover from a botched project or need to address a new opportunity ASAP, Isomorphic is the right partner for time critical projects.
Isomorphic's Information Architects are expert in the structural design of complex applications. They ensure everything from the underlying data model to the user experience are optimal - before your application developers even start work. Getting it right from the start means you will cost effectively build applications that your users love, and that stand the test of time.
Our Information Architects begin by understanding the purpose of your applications, the information that will be captured, and how end users will utilize that data. They then design the data model, screen flows and screen wireframes. This process facilitates high performance, exposes missing details, and allows for a streamlined user interface.
With feedback gathered on the wireframes, the Information Architects call on their UI design expertise in conjunction with their deep knowledge of the SmartClient platform to construct functional mockups. They use these mockups to carry out user testing, ensuring that applications are functionally complete and have a delightful user experience. Feedback gained from user testing is then incorporated back into the design to create applications your users only dreamed of.
An Architecture Review from Isomorphic is an extremely inexpensive way of avoiding costly, career-limiting mistakes.
Your team may be starting on a six month effort that should really only take a week, or building a major new feature that will shortly be a built-in capability of the platform.
Beyond reviewing your overall approach, an Architecture Review can provide guidance for tackling your next few challenges, reveal powerful framework features you didn't know were available, or help plan your future development around Isomorphic's roadmap.
In short, Isomorphic's Architecture review program is an invaluable, no-brainer insurance policy for your project's success.
Does SmartClient meet every requirement you have but one? Don't let a small feature gap force you to use another solution that is inferior overall. Isomorphic can deliver feature enhancements to SmartClient that meet your specific requirements and your specific deadlines.
Sponsored features come complete with professional documentation and running samples, and are supported like any existing SmartClient functionality. Isomorphic bids aggressively on SmartClient enhancements, offering reduced rates for enhancements that broadly apply to other customers.
For any general-purpose functionality you would otherwise build and maintain yourself, feature sponsorship is a highly cost effective way to shorten your project schedule and reduce the amount of code you maintain.
Sponsored features can even be backported to older versions of SmartClient (via a patch) so you can start using the sponsored feature immediately, without upgrading to a new version.
Contact usFor a quick jump-start, we highly recommend having an Isomorphic consultant build the first few screens of your application, then having a training session in which we use the prototype as additional training materials.
Our experience is that there is no better way to learn SmartClient than to go through an example of exactly what you want to build, constructed according to SmartClient best practices.
Contact us to get started today.
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